Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

1. You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
2. You receive the wrong item
3. You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

1. Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
2. Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of thequarantineprojects.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

To initiate a return, exchange, or refund, you need to follow these steps: 

1. Contact us via email at quarantineproj2020@gmail.com and provide the necessary evidence if required. 
2. After we approve your request, you must return the product to our warehouse at the address we provide. It would help if you bore the cost of returning the item, which must be unused.
3. You must provide a tracking number for the returned item. 
4. Once we receive the returned product or the tracking number is provided, we will either ship a replacement product or issue a refund back to the original payment method on file. To send a replacement product or process a refund for damaged or incorrect products, we require a tracking number for the returned item to be provided.